Refund & Returns Policy
Refund & Returns Policy
Sherilyn Shop is a curated boutique. We handpick luxury skincare and fragrances for you, but we do not stock, sell, or ship the products ourselves.
When you tap Buy on Amazon, you leave Sherilyn Shop and complete your purchase on Amazon.com. That order is sold and fulfilled by Amazon or by an Amazon seller — not by Sherilyn Shop.
Who handles returns and refunds
All returns, refunds, replacements, and order issues are handled through Amazon, not through Sherilyn Shop.
We cannot accept packages, process refunds, or issue store credit for Amazon orders. Please do not mail products to Sherilyn Shop.
How to start a return
- Open your Amazon account.
- Go to Your Orders.
- Choose the item and follow Amazon’s return steps.
Return windows, eligibility, and refund timing follow Amazon’s policy for that specific item and seller. Many items can be returned within about 30 days of delivery, but this can change by product, category, and seller. Always check the product page and your order details on Amazon.
Refunds
Refunds are issued by Amazon or the Amazon seller that fulfilled your order, using the payment method on that Amazon order. Sherilyn Shop does not receive your payment and cannot refund it.
Exchanges and damaged items
If an item arrives damaged, incorrect, or defective, contact Amazon through your order page and request a replacement or refund there.
Gifts
If the order was placed as a gift on Amazon, returns and refunds follow Amazon’s gift-order rules.
Questions
For order tracking, missing packages, returns, or refunds, contact Amazon using the help options on your order.
If you need help finding the right product or routine before you buy, email us at SherilynShopOfficial@gmail.com. We are happy to guide you. We cannot change, cancel, or refund an Amazon order.
Affiliate disclosure
As an Amazon Associate, Sherilyn Shop earns from qualifying purchases.